Frequently Asked Questions
Everything you need to know about your Dakine gear and orders.
What is Dakine's warranty policy on backpacks and luggage?
We offer a Limited Lifetime Warranty against manufacturing defects on all backpacks and luggage. If your gear fails due to a defect in materials or workmanship, we will repair or replace it at our discretion.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free ground shipping on orders over $100. Expedited shipping options are available at checkout for an additional fee.
What is your return policy for technical apparel?
Items can be returned within 30 days of purchase provided they are in new, unused condition with all original tags attached. Please note that for hygiene reasons, certain base layers must be unopened.
How do I clean and maintain my Dakine ski or snowboard bag?
We recommend spot cleaning with mild soap and cold water. Do not machine wash or put in a dryer, as this can damage the waterproof coatings and structural integrity of the padding.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address and the weight of the items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.